Customer Service

Highly skilled. Highly motivated. Here for you.

+49 571 50 49 500

Our promise: Service Excellence.

Expert support tailored to your coffee business.

We are not just passionate about coffee preparation and the production of professional high-performance coffee machines. We also support you with excellent service throughout the entire product life cycle. For maximum availability, consistently high beverage quality and long service life.

>400

of our own technicians worldwide, highly trained

>60

global service centres to ensure high service quality across the board

365/year

availability, because some things just cannot wait

100%

passion for your wishes, questions, requirements

Life Cycle Service

Our range of services is based on the life cycle of your coffee system and provides you with needs-based services during every phase.

Installation & commissioning

Making sure everything runs perfectly from the very first moment. First, we set up your machine to best suit your specific requirements. From water quality to programming your individual beverage recipes. Then we show you how everything works, how to operate, clean and look after your machine. And because our technicians understand a lot about machines and aromas, they are sure to have a few connoisseur’s tips for you.

Preventive maintenance

Sophisticated maintenance concepts which comply with all the statutory requirements ensure maximum availability of your coffee machine, provide reliably high beverage quality and contribute to a long service life. Preventive maintenance is a module in our advantageous, customisable service agreements.

Repairs

Seldom needed, but if they are then you can rely on our highly trained technical customer services worldwide. Benefit from our prompt telephone support and our rapid on-site service.

Hotline - always there for you!

Our employees ensure trouble-free service via the hotline and on site, nationwide. Our service number for commercial coffee machines: +49 (0)571 5049-500

(The service hotline for household products: +49 571 865 900 – www.melitta.de)

Availability:

Mondays to Thursdays 7.00 am - 5.00 pm
Fridays 7.00 am - 4.00 pm
Saturdays 8,00 am - 4.00 pm
Sundays 9.00 am - 3.00 pm

Corona Services: safe and secure

We are doing our bit to make sure you get through these challenging times as safely and well as possible. It goes without saying that our services meet all of the applicable regulations when working on site. However, we can also deal with lots of things remotely for you. And should you require assistance with getting things running again: no problem. We are here for you.

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The highest standards - worldwide.

We want to offer you the best possible customer support and service wherever you are. We do this by having training centres and individual training all over the world.

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Get to grips with digitalisation.

Use our solutions for your success with coffee. We support you personally. With targeted analyses and expert advice.

  • Analyses
  • Pre-qualification
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Start your Melitta Coffee Enjoyment journey now

We look forward to hearing from you